Description of complaint procedure:

1.The Seller is obliged to deliver products without defects.

Second The Seller is not responsible for physical defects of the products resulting from use by the Buyer in a manner inconsistent with its purpose or rules of use of the Product, including those included in the Product description.

Third Buyer can submit complaints to the Seller regarding the concluded Contract at, or in writing to the address Hermat, 7 mjr Henryka Sucharskiego Street, 98-300 Wieluń.

A properly lodged complaint should include:

– name and surname, address, e-mail address of the Buyer,

– date of conclusion of the Agreement forming the basis of the complaint and proof of purchase or its copy,

– the subject of the complaint including the circumstances justifying the complaint.

Costs associated with shipping the defective product shall be borne by the Seller.

5th If the data or information given in the complaint need to be complemented, before considering the complaint Seller shall request the complainant to supplement it in the indicated scope.

6th The Seller considers the complaint within 14 days of receipt. After considering the complaint, the Seller may:

– exchange the product for a new one,

– repair the resulting defect.

7th Response to the complaint is sent to the e-mail address provided by the Buyer or at the postal address.

8th When the Buyer is the Entrepreneur the right to withdraw from the contract concluded at a distance does not apply.
9th If the Buyer is the Entrepreneur, the Seller is liable to the Entrepreneur under the warranty for physical and legal defects of the Product to the extent specified in the Act of 23 April 1964. – Civil Code (Journal of Laws of 2014, item 121 as amended).