In this section we present you with the most frequently asked questions and ready answers to help you find interesting information. We value your time, so we tried to gather in one place news related to the return policy, promotional actions and discounts, products and ordering procedure. We hope that answers to specific questions will allow you to quickly and easily find what you are most interested in.

Just in case, we also put phone numbers and e-mail addresses at your disposal. In case you do not find satisfactory information, we encourage you to contact our qualified advisors directly, who will help you clear your doubts and make the best possible purchase decision. The questions and answers section has been created for your convenience and in order to provide you with the highest quality of service. We hope that it will be helpful for you and will be a valuable source of knowledge about our offer.


How can I check the availability of a product that interests me?

With each product on our website there is a possibility to inquire about the product. Please complete the form with your name and surname and e-mail address to which we will be able to send a reply regarding the availability and quantity of the product in stock.

What is the delivery time of an order?

The order is processed after 24 hours. The lead time of the order is up to 5 working days.

How can I pay for the order?

Payment for the ordered products can be made in two ways:
– payment by bank transfer to a bank account;
– payment on delivery.

What is the method of shipment of the ordered products?

The products are sent by a courier company.

What is the cost of delivery?

The customer is informed about the cost of delivery always at the time of placing the order. The cost of delivery depends on the products selected and their weight.

How can I check the status of my order?

We will send information about the progress of your order to your e-mail address. We will also provide you with the shipment number and details of the carrier who will deliver the parcel.

Can I personally pick up the order in our company’s seat?

It is possible to pick up the order in person after contacting our employees and arranging the time of delivery.

How can I make a complaint about a product?

On our website in the Complaints tab you will find all the information on what to do.

Do the products offered on the website have a guarantee?

The products offered on our website have a one-year warranty.

Where can I find the product catalog in electronic form?

The product catalog can be found on our website in the Downloads section.

How can I contact you quickly?

We encourage you to use our handset located in the right corner of the page, provide your telephone number where we can contact you and give you the necessary information.

Is it possible to cancel the order?

You can cancel your order before the payment is made into your account.

Is it possible to return the purchased goods?

Unfortunately the goods cut to measure, in case of gaskets and edge protectors are not returnable. Feet and other articles, in the case when they do not have signs of use.

Is it possible to send an invoice via e-mail?


Can I ask for a product sample?

Yes, please send such a request to info@hermat.com.pl

Is there a discount system at your company?

In the case of regular customers, yes.

Where can I find information about new products in your offer?

In the bookmark News and there is a possibility to send such information in a form of a newsletter to an e-mail address.

Where can I look for products, which are at a special price?

In the section Promotions and there is the possibility of sending such information in the form of a newsletter to e-mail.

Can I receive an e-mail with information about products at special prices?


I have found a perfect product for my project, is it possible to make it in a special version?


What is the minimum order requirement?

We do not have a specific minimum order. We send even 1 piece at a time

Where can I call to find out more about the product I am interested in?

On the given phone number +48 535 835 545.